Frequently Asked Questions
Here are answers to common questions about CLTS services, referrals, and what to expect when working with our team.
Getting Started and Referrals
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How do we start CLTS services?
Services typically begin with a referral through your county’s CLTS program or support coordinator. If you are not sure who to contact, you can submit our Request Information form and we will help you identify next steps.
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Is there a cost to families?
CLTS services are typically funded through Wisconsin’s Children’s Long-Term Support (CLTS) Program when services are authorized in the child’s plan. If you have questions about funding or any cost-sharing requirements, we recommend confirming with your county support coordinator. We’re also happy to help you understand next steps.
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Can families contact you directly?
Yes. Families can contact us with general questions about services and availability. Services begin after a county referral and authorization.
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What counties do you serve?
We serve families across Northwestern Wisconsin. Availability depends on county authorization and provider capacity.
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How long does it take to start services?
Timelines vary by county and authorization. After a referral, we connect with your team to confirm fit and scheduling.
Services and Scheduling
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What services do you provide?
We offer Daily Living Skills, Respite, and Health & Wellness supports. Services are guided by the child’s plan and goals.
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Where do services take place?
Services may occur in the home and community settings, depending on the child’s plan and what is authorized.​​
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What days and times are you available?
Scheduling depends on provider availability and the service plan. We will work with families to find a consistent schedule when possible.
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Do you provide transportation?
Transportation and travel supports depend on what is authorized through the child’s plan. If transportation is part of the plan, we coordinate based on the county guidelines.
Privacy and Communication
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Should I share private medical details through the website forms?
Please do not include private medical details in website forms or email. Please share only a brief summary. We will follow up to discuss details through the appropriate channels.​​​
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How do you protect privacy?
We take privacy seriously and follow confidentiality standards. We only use information needed to respond and coordinate next steps.​​​
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When will I hear back?
We respond within 24-48 hours on business days.
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Still have questions?
Send us a message and we will respond within 24 to 48 hours on business days.